Program manager
Manage a cluster of projects and a group of project managers.
The Program manager is a project manager who is only concerned with monitoring scope, planning and budget (will only delve deeper into the matter in the event of escalations). Completion differs per assignment. On the basis of these parameters, she/he will report progress, risks, etc. to Steerco.
Projects fluctuate between 20 and 50K man-days (business, IT and internal employees together). Usually it concerns the following composition:
Tactical Level:
Project manager
Solution architect
Quality assurance manager
Change manager
Operationally, the Project Manager is responsible for:
-/ Functional teams with the following flows:
Customer/Sales lead
HR project manager/lead
Finance project manager/lead
Procurement/Logistics project manager/lead
Production (if industrial customers)
Asset management (with our utility customers)
-/ Technical teams with the following streams:
Data governance
Data migration
Reporting Document Management/Presentment
Technical integration => EAI/EDI/API mgt
Development team (Front and back end)
-/ Infrastructure team:
Knowledge of Cloud platforms: MS Azure
Security & Privacy
In addition, he works closely with Test Manager, Release Manager,...
Given the size of the projects, we work in two steps:
Solution design phase:
High level requirements and design of the total solution (final image).
Realization:
Parts that need to be built (functional build/configuraite is driver here). In addition, teams can be deployed to develop cases (often custom work that is not standard in the applications).
Finally, the Hypercare and Support phase follows