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Service Delivery Manager

Build and maintain a successful relationship with the customer(s)

As a Service Delivery Manager, the focus is on building and maintaining a successful relationship with the customer(s) on both an operational and tactical level.

  • You build a long-term relationship with your customers in which trust, craftsmanship and customer satisfaction are the most important pillars.

  • You are responsible for the P&L at the customer. Cost efficiency and continuous improvement proposals have no secrets for you.

  • You drive and coach the team energetically and positively to pursue best-in-class customer experiences and operational excellence based on the expectations and needs of the respective customer.

  • You flawlessly manage all kinds of reports (SLA, KPIs,..).

  • You are able to proactively map out the current & future needs of the customer.

  • You do this in a transparent way within the different service delivery units.

Experience

  • Extensive experience in a Service Delivery Manager role, P&L responsibility, functional leadership, ITIL & PM methodological knowledge (ITIL V4, PMI, Prince2, Scrum,..).

  • Strong trust and respect for your teams and customers.

  • A broad view of IT: Service Desk, Workplace & Cloud environments.

  • Fluent in Dutch, French and English.

  • You communicate and present in a clear & pleasant way.

  • You have a proactive mind and you combine this with a constructive, driven solution-oriented approach.

  • You are diligent and detail oriented.

  • You are a real entrepreneur with strong ownership.

  • You are well organised, pragmatic and result driven.

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