Service Delivery Manager

As a Service Delivery Manager, the focus is on building and maintaining a successful relationship with the customer(s) on both an operational and tactical level.

• You build a long-term relationship with your customers in which trust, craftsmanship and customer satisfaction are the most important pillars.

• You are responsible for the P&L at the customer. Cost efficiency and continuous improvement proposals have no secrets for you.

• You drive and coach the team energetically and positively to pursue best-in-class customer experiences and operational excellence based on the expectations and needs of the respective customer.

• You flawlessly manage all kinds of reports (SLA, KPIs,..).

• You are able to proactively map out the current & future needs of the customer.

• You do this in a transparent way within the different service delivery units.

Experience

• Extensive experience in a Service Delivery Manager role, P&L responsibility, functional leadership, ITIL & PM methodological knowledge (ITIL V4, PMI, Prince2, Scrum,..).

• Strong trust and respect for your teams and customers.

• A broad view of IT: Service Desk, Workplace & Cloud environments.

• Fluent in Dutch, French and English.

• You communicate and present in a clear & pleasant way.

• You have a proactive mind and you combine this with a constructive, driven solution-oriented approach.

• You are diligent and detail oriented.

• You are a real entrepreneur with strong ownership.

• You are well organised, pragmatic and result driven.